Kualifikasi :

• Min. 2 years of experience in training and coaching
• Min. 2 year experience as QA within CS Area
• Able to work independently or with limited assistance.
• Excellent team-player and leadership skills
• Excellent coaching and mentoring skills
• Planning and organizing skills
• Creative problem-solving skills
• Professional presentation skill
• Proficiency in both written and spoken Bahasa Indonesia and English
• Solid technical skill in Microsoft Office, especially Excel and PowerPoint

Tanggung Jawab :

• Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
• Standardize and ensure high-quality service through training and continuous quality assessment
• Work with Team Leader & CS Supervisor to align on new process/SOP/KPI
• Work with CS Supervisor to understand roadblock and provide a comprehensive solution
• Provide Progress reports in respect of training carried out to ensure full compliance with policies, procedures and best practice to CS Manager
• Facilitate and involve in new initiative and product launching