Kualifikasi :

1. Minimal Bachelor Degree
2. Exeperience Minimum 5 Years in the Same Field
3. Fluent in English

Tanggung Jawab :

RESPONSIBILITY
1. Manage technical support activities of the product
· Provide technical consultation to the technician (CSP, ASC, DSC)
· Provide consultation on product to the call agent to resolve consumer issues
· PVI activity : create and provide documentation to the engineers and product information call agent
· Provide support to the sales & marketing in the evaluation of new products
· Provide support to operational spare parts in terms of recommending models for initial part and
Running model
· Create reports on product quality issues found in the field to the Quality Control

2. Manage technical training for Technician and Call center
· To call agent in the form of knowledge products such features, functions, operation, troubleshooting
· To engineer a basic working theory, the introduction of components, new technology, block diagram,
disassembly
· Organized Flight and accommodation for every attendant

3. Controlling Software and JIG for repairs is available at the service center.
4. Ensure all documents are available in the service repair center and contained in SKP / GSBN.
5. Working closely with HQ Korea, Singapore or the Factory for the procurement JIG, tools and S / W for
repairs

6. Working closely with HQ Korea and Singapore for Any Web Service user administration, security access
· Working closely with the field service team (FSC) in terms of:
· Helps resolve consumer product issue what we call Technical Problem.
· Helps overcome repairs delayed due to lack of spare parts or technical barriers
· Helping to install and program settings and S / W Samsung in computers for repair
Working closely with the sales team, marketing, distributors, dealers in terms of new product evaluations, reports complaints in the field regarding product quality, product inspection requests, technical support for the project exhibition (exhibition) or road shows, training support marketing request

8. Make weekly reports, monthly for technical support activities, training and supporting activities
9. Understand the system and work procedures customer service
10. Product reability support in term of :
· Analytical defected product
· Negotiation with Customer for find the solution
· Negotiation with Customer for find the solution
· Reporting and Ship back the defected unit ( HQ request )

Tentang Kami :

Human Resources, represented by symbol of metamorphosing helping-hands, develop to become mature.
Three helping-hands means symbiosis mutualism between Employee, CHR, and Employer. Circle suggests an integration and dynamics. PT. Indo Human Resource, with CHR, as its brand name, was established in August, 16 2005.
Founded and developed by mixing and matching between Professional Practitioners & Academicians

http://www.corphr.com

Alasan bergabung di perusahaan Kami :

VISI CHR:
Menjadi pemimpin dalam jasa pelayanan sumber daya manusia dengan cara memberikan solusi terbaik terhadap klien.

MISI CHR:
Melakukan pengembangan secara terus menerus dalam jasa pelayanan sumber daya manusia dengan menciptakan insipirasi dalam menangani kebutuhan klien dan membantu klien untuk merealisasikannya.



Interested applicant should send their CV and last photo to:
PT Indo Human Resource
Attn: Ms. DewiRetnowati (Recruitment Consultant)
Email: dewi@corphr.com / michael@jalurkerja.com