Kualifikasi :

• The following completed qualifications or partially completed will be an essential  (MTA,MCSA,CCNA)
• Relevant experience in similar position will be essential 
• Experience in computer hardware and software fault finding essential
• Intermediate level knowledge of Virtualised systems technologies
• Good working knowledge of Microsoft Office 365 /Skype for business, Microsoft Teams/Voice Calling
• Good working knowledge of configuring and administering Microsoft Windows workstations in an Active Directory environment
• Intermediate knowledge of ITIL processes
• Intermediate knowledge of Data-communications and Networking technologies
• Previous knowledge of a ticketing systems and RMM tools essential, ConnectWise/Automate will be advantageous 
• Good working knowledge of computer hardware fault finding and diagnosis

Tanggung Jawab :

Description of responsibilities:

• Provide national, technical telephonic/helpdesk level 1 support to customers and end users
• Ensuring sufficient availability in the team to answer incoming calls
• Incident recording and Level 1 troubleshooting across customer base
• Updating and maintaining accurate information in the client support database
• SLA monitoring and responding to all system generated alerts
• Issue escalation as required
• Provide regular updates to clients on open tickets
• Logging of sales requests with the sales department as required
• Assist the support department in gaining customer feedback and evaluating client satisfaction
• Report generation for clients
• Regular (daily/weekly) system systems health and backup checks
• Ability to mentor Junior service desk staff and act as an escalation point within the team

Alasan bergabung di perusahaan Kami :

• Great Working Environment
• International Exposure
• Good Health Benefit
• Flexible Working Arrangement