Customer Innovation Team Leader
Tiket.com (PT. Global Tiket Network)
Experienced in developing business processes for the Team Contact Center
Fluent in speaking and writing using Indonesian and English
Preferably advance in MS Excel capabilities
Good networking skills
Identifying, and analyzing Customer Care issues and satisfaction
Develop strategies, ideas, and solutions that can optimize and improve the efficiency and quality of customer service and customer satisfaction.
Recommend business processes that can be run on Customer Care, in accordance with service standards and customer satisfaction
Provide and give reports regarding customer service processes, procedures, and business processes.